Overview

Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras.

About the Role

The Director, Fundraising Analytics (internal title: Director, Integrated Data Services) is responsible for advancing fundraising effectiveness by leading complex analytical work that informs strategy, investment decisions, and organizational priorities.

In this role, you will report directly to the AVP, Integrated Data Services, and will operate as both an independent analytical lead and a collaborative partner on high-priority initiatives. You will take ownership of ambiguous business questions, explore and shape underlying data, and produce clear, decision-oriented outputs such as whitepapers, executive briefs, and strategic analyses.

This role sits at the intersection of data, analysis, and decision-making. It owns the development of analytical insights and recommendations that guide fundraising strategy across channels and programs, including both direct response and relationship-based fundraising efforts.

In a small, high-functioning team, you will need to be flexible across both strategic and hands-on work. While your primary focus will be on deep analysis and insight generation, you will also contribute to reporting and dashboard development as needed, particularly for exploratory analyses or time-sensitive requests.

As the analytics function grows, you will help shape analytical practices and may take on mentoring or management responsibilities over time. Initially, your focus will be on hands-on analytical leadership and individual contribution.

Essential Duties and Responsibilities

Strategic Analysis & Insight Generation

Lead complex analytical projects from problem definition through recommendation, including donor retention, acquisition performance, channel effectiveness, and cross-channel insights

Independently structure ambiguous questions into clear analytical approaches and hypotheses

Develop insights and recommendations that directly inform fundraising strategy and decision-making

Apply analytical thinking across both transaction-based and relationship-based fundraising models, adapting approaches as needed

Analytics Leadership & Collaboration

Independently own analytical workstreams end-to-end, including problem definition, analysis, and recommendation

Partner with the AVP on the most complex and high-priority analytical questions

Collaborate with internal stakeholders to understand business needs and translate them into analytical approaches

Narrative Development & Communication

Develop clear, structured written outputs, including whitepapers, executive briefs, and strategic memos

Present findings in a way that supports decision-making, including outlining key insights, implications, and recommended actions

Communicate effectively with both technical and non-technical stakeholders

Data Exploration & Analytical Data Preparation

Independently explore both curated datasets and raw data sources to determine what data is available, what it represents, and how it can be used

Assess data quality, completeness, and limitations, and apply judgment in determining fitness for use

Transform and prepare data for analysis as needed, including joining datasets, creating derived metrics, and applying appropriate logic

Clearly communicate data limitations, assumptions, and tradeoffs in analytical work

Partner with stakeholders and Data Services team members to validate assumptions and align with established data definitions

Cross-Channel Performance Analysis

Synthesize performance across fundraising channels including direct response (e.g., direct mail, digital, SMS, DRTV) and other fundraising areas such as major giving, peer-to-peer, and planned giving

Identify patterns, interactions, and tradeoffs across donor segments and programs

Translate performance into organization-wide learnings that inform strategy

Reporting & Dashboarding

Define what should be measured and how data should be presented to support decision-making

Partner with colleagues to shape dashboards, reports, and KPI views

Build or refine reports and dashboards when needed, particularly for exploratory analysis or time-sensitive requests

Ensure reporting outputs accurately reflect underlying data and analytical conclusions

Stakeholder Support & Analytical Enablement

Support fundraising and CRM users in understanding and effectively using reports and data outputs

Provide guidance on how to interpret data, apply metrics, and use reporting to inform decisions

Help identify gaps or inconsistencies in how data is being used across teams

Collaborate to improve reporting structures based on user needs and analytical insights

Team Development & Scalable Practices

Develop repeatable analytical approaches and frameworks to improve consistency and efficiency

Provide guidance and review of junior analysts as the team grows; may assume formal management responsibilities over time

Required Knowledge, Skills and Abilities

Strong ability to independently structure and lead complex analytical work, even when initial direction is limited or ambiguous
Demonstrated experience working across both curated and raw data, including the ability to explore, assess, and prepare datasets for analysis
Proficiency in SQL and/or similar tools for data extraction and manipulation
Ability to synthesize insights across multiple data sources and channels
Strong written and verbal communication skills, including the ability to produce clear, structured analytical narratives for decision-making
Ability to translate complex data into actionable recommendations for both technical and non-technical audiences
Comfort operating in a fast-paced, evolving environment with competing priorities
Strong problem-solving skills and attention to detail
Ability to balance independent ownership with collaborative partnership

Required Qualifications

5+ years of experience in analytics roles within nonprofit or marketing environments

Preferred Knowledge, Skills, Abilities and Qualifications

Bachelor’s degree in Marketing, Marketing Analytics, Data Science, or a related field
Experience in nonprofit fundraising
Familiarity with donor behavior, segmentation, retention, and acquisition strategies
Experience with visualization tools, Power BI preferred, including the ability to build or modify reports
Experience working with or interpreting outputs from financial models or forecasting tools
Familiarity working with large, complex datasets
Experience mentoring or guiding junior analysts

Travel Requirements

Ability to travel once per year to New York City in October for our annual in-person traditions.

Outside of our annual traditions, this position is remote. While occasional travel for meetings may be requested, such instances have historically been infrequent.

Our Community

Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.

Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply.

If you have a disability or medical condition and need a reasonable accommodation, such as an ASL interpreter or a different interview format, or if you have physical accessibility needs, let us know. Contact us at 1-929-502-2521, Monday through Friday, 9 a.m. to 5 p.m., Eastern Time or email us at chipeopleandculture@covenanthouse.org.

Director, Fundraising Analytics

Looking for more than dashboards? Use data to answer complex questions, influence strategy, and advance Covenant House's mission to end youth homelessness.

About Covenant House International

Director, Fundraising Analytics

Looking for more than dashboards? Use data to answer complex questions, influence strategy, and advance Covenant House's mission to end youth homelessness.