Overview

Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras.

About the Role

The Coordinator, Web Content and SEO (Search Engine Optimization) (internal title: Coordinator, Integrated Marketing (Web Content and SEO)) will play a key role in optimizing Covenant House’s digital presence across the federation, ensuring our web properties reach and engage our audiences effectively. You’ll focus on the creation and optimization of engaging, accessible, and mission-aligned content that supports fundraising, awareness, and advocacy goals while maintaining SEO and UX best practices.

In this role, you’ll join the Web Services Team, and will report directly to the AVP, Web Marketing and Experience. Your work will help streamline content workflows, strengthen messaging consistency, and improve efficiency in web updates. This is a great opportunity for a creative thinker passionate about crafting compelling digital experiences that drive impact.

Essential Duties and Responsibilities

Content Creation & Optimization

• Write, edit, and publish mission-aligned, search optimized, and engaging web content to support campaigns, increase relevant web traffic and revenue

• Optimize existing web content and on-page elements to improve user experience, traditional search engine and AI search visibility

• Review, edit, and optimize submitted content from internal stakeholders to ensure quality, consistency, and strategic alignment

• Ensure all content is accessible, follows SEO & UX best practices, and adheres to the organization’s brand voice and messaging guidelines

• Conduct quality assurance for new pages, updates, and launches

• Brainstorm and research industry-related topics to identify new and creative content opportunities

Content Strategy & Execution

• Support the development and execution of a content strategy that enhances user engagement and is aligned with organizational goals

• Help manage and maintain a web content calendar to ensure timely updates, alignment with campaigns, and strategic content publishing

• Provide content guidance and SEO support to internal teams contributing web content

Performance Monitoring & Reporting

• Track and report on content performance, engagement metrics and SEO outcomes

• Identify gaps and opportunities for new or improved content based on data insights, audience behavior, search trends

Professional Development

• Stay informed about the latest trends in digital content, SEO, and UX best practices to keep content competitive

• Proactively recommend improvements based on industry best practices and evolving user needs

Required Knowledge, Skills and Abilities

• Strong understanding of content marketing principles and strategies

• Excellent writing and editing skills with a focus on clarity, creativity, and storytelling

• Proven ability to create impactful and engaging content that attracts attention, ranks well in search engines, and drives backlinks

• Solid understanding of SEO best practices and accessibility standards

• Working knowledge of UTM parameters and link tracking best practices

• Experience using a content management system and SEO/analytics tools such as Google Search Console, Google Analytics

• Detail-oriented with strong organizational and project management skills

• Self-starter who can work independently, manage multiple content requests, and hit deadlines

• Ability to collaborate and communicate clearly with technical and non-technical partners

• Enthusiasm for impactful storytelling

• Eager to grow and develop new skills

Required Qualifications

• 2-4 years of experience in content marketing and SEO focused content roles

Preferred Knowledge, Skills, Abilities and Qualifications

• Experience with Drupal, WordPress, Conductor

• Familiarity with HTML and CSS

Travel Requirements

• Ability to travel once per year to New York City in January for our two annual in-person traditions: our Staff Day of Renewal and our Holiday Celebration

• Outside of our annual traditions, this position is 100% remote

Our Community

Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.

Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply.

If you have a disability or medical condition and need a reasonable accommodation, such as an ASL interpreter or a different interview format, or if you have physical accessibility needs, let us know. Contact us at 1-800-388-3888, Monday through Friday, 9 a.m. to 5 p.m., Eastern Time or email us at chipeopleandculture@covenanthouse.org.